Technical Operations Manager – Coomera

King IT Coomera
Job Overview
About King IT

King IT is made up of winners! Our team have the drive and determination to succeed, not only at home but in all aspects of their life. Our culture brings the whole family on a journey of growth and development that is ultimately about making people, that’s customers, team and owners feel great! 

We achieve this by offering great advice and fixes to all manner of electronic and IT related problems, our stores lend themselves to having a high theatre value encouraging customers to see the repairs in action. King IT techs are trained to the best practice in the industry and all internally accredited. We repair PC, Mac, Phones, Tablets, Consoles, and Drones. King IT is a market leader in a range of complementary services, accessories, new and refurbished phones and computers.  

Our whole team is dedicated to playing at a higher level, that’s not just at work that’s in life. We have a sound set of core beliefs that guide our actions on a daily basis, resulting in win/win scenarios, personal responsibility, high levels of commitment and accountability among all team and above all a fun and drama free work environment. 

What it takes to be a King IT Team Member

An unwavering dedication to self improvement and playing a bigger game so you can achieve a quality life and build great relationships which go much further than just a pay packet – although that’s nice too.  Our team expect the unexpected, because there’s no such thing as a typical day for a King IT team member. This position suits a highly goal-directed and even impatient person, who is organised, scrutinizing, and even a bit demanding. We are looking for self confident people, who are resilient, somewhat thick-skinned and possibly a bit opinionated. The ideal candidate will be an assertive, creative problem solver, with a passion for tech and/or retail. The ideal candidate will be able to manage their own time, and have the ability to cope with stressful situations. The role is very hands-on, and requires pro-active people who can fix all problems and convert that into perceived value for clients using outstanding communication and interpersonal skills. If you have the drive to succeed, high work standards, and the proven capacity to manage your time, then this is the perfect job for you.

“It’s a fast-paced environment; you’ll be swallowed up if you don’t have initiative and the drive to succeed.” – Patrick King CEO

We are looking for:

  • An effective communicator,
  • A team player prepared to give the extra 10% by staying back late, coming in early
  • Professionally presented with great hygiene practices,
  • Energetic (not lethargic),
  • Strongly skilled in interpersonal relations,
  • Results driven with a can-do attitude,
  • Highly focused on delighting customers with quality repairs, and
  • Enthusiastic about and open to the King IT way of doing things.

Who has a proven track record of:

  • Creating a fantastic retail store experience,
  • Finding creative solutions to problems,
  • Basic to intermediate level technical troubleshooting
  • Basic to intermediate level technical repairs and problem-solving,
  • Leading a successful and enthusiastic sales team,
  • Mentoring trainees,

We are looking for

The Role Challenges

  • Hands-on work
  • High pressure
  • Regular client interaction
  • Multitasking
  • Hard Work
  • Strict complex processes
  • Creative thinking

As the business is always evolving, it’s important for candidates to be flexible and quick on their feet. Planning and organisational skills, as well as the ability to multitask will help you succeed but you’ll also need grit and determination to put it all altogether. It’s a goal-focused role, so it’s crucial to be organised. You’ll have to be comfortable leading from the technical aspect, using your knowledge and genius to make your teams and clients lives better by sharing that knowledge. Large parts of the role will be carried out on the retail floor with the customers. You will be focused on delivering a high level of customer engagement.

The rewards – What’s in it for you?

  • King IT sets you up for success
  • Industry leading remuneration package
  • Conference / trade show opportunities
  • Comprehensive training
  • No day is the same
  • Generous bonus package

Working, learning and growing in one of Australia’s fastest growing IT repair and accessories businesses brings a great deal of satisfaction. Our Techs will enjoy seeing the solutions they provide make people’s lives better and save them money. Whilst that means you’ll never be finished doing your job, it’s also one of the most rewarding parts of the job. In addition, we offer extensive training, industry-leading remuneration and excellent development opportunities.

Applying for the Role

Your interest will be treated in the strictest of confidence. If you are excited by an opportunity to be set up for success by your employer, work hard to achieve great things, and be part of Queensland’s fasted growing IT Retail Repairer then please click apply below, be sure to include all relevant info and a cover letter explaining why you are ideal for the job.

*Approximate salary includes superannuation expected bonuses, loading, and penalties. Remuneration varies depending on location and experience.

Job Detail
  • Remuneration $38,000 - $48,000
  • Ideal Experience2 Years
  • Ideal QualificationCertificate III
  • Ideal TransportOwn Car, Manual Licence, Auto Licence
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